The Perfect Solution for busy STCW Managers

Ever since the 1995 amendments to the STCW Convention, the role of the flag state in verifying and issuing documents for seafarers has grown in importance and volume. It is a time consuming operation that must be done correctly or ships risk being detained by PSC. Your customers expect an instant response and the IMO expects to see a external evaluation that assures them that your system is being operated completely in accordance with the Convention.

To add to the complexity, the IMO now expects that, by 1st January 2017, every flag state must have an electronic system (in English), that allows anyone to confirm the validity of any seafarer's document issued by the flag state. Creating such an open, online system is complex and expensive. Invoicing for seafarer's endorsements and other documents is also problematical when payment is made by bank transfer. At times, it can be hard to reconcile and deterime which clients have paid, as amounts are often identical multiples of the base endorsement price and the transferring banks do not always include full payment data.

A Streamlined Solution to Seafarer Documentation

Seafarer HQ provides a simple and effective solution to all challenges faced by STCW managers. You choose the layout of your documents, the list of countries you recognise, the people who you will allow to make applications and the price of your documents. Seafarer HQ does the rest and provides a simple, effective online system that meets the STCW requirements, saving you significant effort of maintaining and creating your own system.


Individual / Filing Agent Submissions

Seafarer HQ provides an online portal into which any of your customers can enter data. You decide if you want to allow applications from individuals or authorised organisations (or both). An applicant creates an account and uploads their details, identification documents and certificates. Scans of documents and the applicant's signature are then attached to any applications and final submission is confirmed by the administration.

Managing Payments & Reconciliation

Once approved by the appropriate person at the flag, the applicant receives electronic confirmation directing them to make payment. If the application comes from a company or filing agent, the system can add an invoice to their account. Once payment is succesfully made, the administration receives confirmation and the final document can be generated.

Payments made by card against a known account make it simple to see which accounts are paid or outstanding. Seafarer HQ integrates with a number of payment gateways and accounting systems to streamline payment remittance.

Managing Submissions and CRA

As soon as an application is made, you receive notification and can view it in Seafarer HQ. Against each application you can see the seafarers suitability and if he/she meets the requirements for the issue of an endorsement. If acceptable, you can authorise its issue resulting in a CRA being generated and delivered electronically to the applicant, who can login, open and print out the CRA. The seafarer's application status is then approved and can be seen by any PSC officer by using the online verification portal.

CRA By Electronic Means

The CRA is an electronic document valid for as long as you select (maximum 3 months in a accordance with the Convention), and will allow the applicant to being work.

Status: Approved - Deliver Final Documentation

As the application is approved by an authorised person, any user with the correct access to Seafarer HQ can print out the document for sending to the applicant. You can also transmit electronically if required.

Contact us about Seafarer HQ

If you're interested in how Seafarer HQ can help you fulfil your Marine Administration's obligations and improve productivity, please contact us today. We typically respond to all enquiries within 24 hours.

Email The Seafarer HQ Team Schedule a Demo

Telephone: +44 (0)3300 881002

between 9am and 5pm UK time (GMT)