Ever since the 1995 amendments to the STCW Convention, the role of the flag state in verifying and issuing documents for seafarers has grown in importance and volume. It is a time consuming operation that must be done correctly or ships risk being detained by PSC. Your customers expect an instant response and the IMO expects to see a external evaluation that assures them that your system is being operated completely in accordance with the Convention.
To add to the complexity, the IMO now expects that, by 1st January 2017, every flag state must have an electronic system (in English), that allows anyone to confirm the validity of any seafarer's document issued by the flag state. Creating such an open, online system is complex and expensive. Invoicing for seafarer's endorsements and other documents is also problematical when payment is made by bank transfer. At times, it can be hard to reconcile and deterime which clients have paid, as amounts are often identical multiples of the base endorsement price and the transferring banks do not always include full payment data.